News & Articles

This month we’re launching …

Touchpoint Dashboard – journey mapping to increase donor loyalty…

Touchpoint Dashboard is the world’s leading journey management toolkit. For the first time, you’ll be able to better manage your donor journey mapping – from initial contact, through the process of engagement and into a long-term relationship.

Through a system of dashboards controlled from one command centre within your office, you’ll be able to generate reports that show you where your charity is failing to meet donor expectations, how that failure is affecting the bottom line, and what activities are costing you the most in terms of loyalty, retention and lifetime value of your donors.

Armed with that knowledge, you’ll be able to strategically plan, implement and optimise your donor journey to build better lifetime value.

And you can share and collaborate easily and effectively with the different teams in your organisation.

Touchpoint Dashboard is a flexible and powerful donor management platform. It’s easy to set up, its tools and methods are easy to understand so that users can focus on the benefits of journey management and not fall short of their execution goals.

For further information about how Touchpoint Dashboard can transform your levels of donor retention, please contact Clarke Vincent at Pareto on 0415 668 667 or

Stewardship Tracker – see your charity through the eyes of your donor

Charities spend a large amount of time carefully constructing the journey through which they want their donors to go. But how does it feel from a donor’s point of view?

Stewardship Tracker is an internationally recognised mystery shopping platform which helps charities find out how their supporters feel.

It analyses the stages from enquiry through to donation across all channels and then helps charities find out how their communications work in practice over months and even years.

It can also provide benchmarking against other charities at the end of each 12-month cycle.

Stewardship Tracker provides an opportunity to assess your stewardship program from an objective and detailed perspective. It provides information to help you improve on a micro and macro scale.

Over time, you will also be able to track the impact of your changes which may have improved your donor care, retention and supporter satisfaction.

It’s one of the best ways to help you transform your levels of donor satisfaction and retention.

If you would like to discuss our main Stewardship Tracker or our streamlined ‘mini’ version, we’d be delighted to talk to you.

Please call us on 02 8823 5800 or email:

The Stewardship Tracker starts in June and November each year

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